Refund Policy

1. Overview

BomjoPay facilitates money transfers and currency conversion through licensed banking and payment partners. Because of the nature of these services, most completed transactions are final and cannot be reversed once processed. This policy explains when a refund may be available and how to request one.

2. Eligible Circumstances

You may be eligible for a refund in the following situations:

• A transaction failed to complete but funds were deducted from your wallet
• You were charged more than once for the same transaction due to a technical error
• A transaction was processed as a result of unauthorized access to your account, verified through our investigation process

3. Non-Refundable Situations

Refunds are generally not available for:

• Transactions that were completed successfully and delivered as instructed
• Transactions affected by currency exchange rate fluctuations between initiation and completion
• Fees already incurred on a completed transaction
• Errors caused by incorrect recipient details entered by you

4. How to Request a Refund

To request a refund, contact our support team through the details on our Contact Us page within 30 days of the transaction, providing your transaction reference and a description of the issue. We will investigate and respond within a reasonable timeframe, typically within 5 to 10 business days, though timelines may vary depending on our banking and payment partners.

5. Processing Time

Approved refunds will be credited back to your BomjoPay wallet or original payment method. Processing times may vary depending on the payment method and the policies of our partner institutions. We aim to process approved refunds as promptly as possible.

6. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.